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Switch to STi Mobile and keep your phone number
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You are able to switch your number from your current wireless or landline service provider to STi Mobile – which utilizes an all digital 3G nationwide network. This is called porting your number. |
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You'll have: |
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- No new number to remember.
- No need to contact dozens of family, friends and associates.
- No unnecessary expense printing new stationery or business cards.
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How do I switch to STi Mobile? |
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1. STi Mobile will need to know information about your existing account. So please have a current bill on hand from your existing carrier, as you will need to supply us with:
- Phone number
- Account number and Social Security Number or Tax ID
- Exact billing name and address
- Account password (if applicable)
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2. Call STi Mobile at
1-800-784-6099 to determine if your number is eligible for switching |
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3. Purchase a STi Mobile Phone and Recharge Card; if you want to switch your number to STi Mobile you will need to switch phones. That's because wireless carriers use different technologies, and wireless devices are typically designed to be used on only one carrier's network. |
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4. STi Mobile will take care of the transfer process from there. If the transfer will not be completed in the anticipated time, STi Mobile will contact you to give you an update.
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How do I know if my number is eligible to switch? |
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Call STi Mobile at
1-800-784-6099 to find out if your number is eligible to switch and if you are in a geographical area we serve.
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What to Expect |
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Since number portability requires the simultaneous efforts of multiple companies, it may take time for your phone number to become active.
Activation times will vary, depending on the type of number portability. For instance, a wireless to wireless transfer may take only 2.5 hours and a landline to wireless transfer may take up to four days. However, both may take longer due to circumstances beyond STi Mobile's control.
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What not to do |
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Do not cancel your current service with your existing carrier, if you do cancel the service you may end up losing your number. STi Mobile will in turn contact your old carrier to complete the switch. |
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A final word on switching |
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If you have a contract with your existing carrier you may be charged an early termination fee. Do not cancel your current service with your existing carrier, if you do cancel the service you may end up losing your number. STi Mobile will in turn contact your old carrier to complete the switch at which time your account will be cancelled by your old provider.
STi Mobile's goal is to complete a customer's wireless transfer within a matter of hours. For customers who transfer their home or business landline to a STi Mobile phone, the process
may take a few days. |
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