STi Mobile - Pay-As-You-Go

Frequently Asked Questions


I. Phones
II. Service
III. Switch to STi Mobile (Number Portability)
IV. Features
V. Recharge Cards
VI. Security
VII. Online Order
VIII. Text Messaging
IX. Voicemail
X. About STi Mobile

I. Phones

  1. How Can I Access the User Guide for My STi Mobile Phone?
  2. What do I do if I lose my STi Mobile phone?
  3. Is my phone under warranty?
  4. Does STi Mobile have an Exchange Policy?
  5. Can I get phone accessories through STi Mobile?
  6. How do I get a Handset User Guide?


  1. How Can I Access the User Guide for my STi Mobile phone?

    To access your phone's user guide and user tips, go to 'User Guides' and click on your phone.

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  2. What do I do if I lose my STi Mobile phone?

    If you lose your phone, please notify STi Mobile Customer Service at 1-800-784-3277.
    Important notes to remember if you lose your STi Mobile phone:

    • In order to maintain your number you will need to purchase and activate a new STi Mobile phone before your balance reaches $0.00 for more than 14 consecutive days. If you have a $0.00 balance for more than 14 consecutive days your account will be deactivated.
    • The balance on your lost or stolen phone is transferable, as long as your account is not deactivated. The balance noted on your account at the time the phone is reported lost or stolen is what will be transferred.

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  3. Is my phone under warranty?

    Warranties are exclusive to the manufacturer.  STi Mobile has no liability in connection with the manufacturers' acts and/or omissions. To find out more about the manufacturer's warranty, please visit the manufacturer's web site.

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  4. Does STi Mobile have an Exchange Policy?

    If your handset is defective you may exchange it within 14 days of purchase. To exchange a defective handset please call STi Mobile at 1-800-784-3277. For more details on our Exchange Policy Click Here.

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  5. Can I get phone accessories through STi Mobile?

    STi Mobile does not sell accessories such as batteries, chargers or cases for the various handsets that we sell.

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  6. How do I get a Handset User Guide?

    If you wish to download a copy of your STi handset user guide follow these steps:

    1. Go to our home page www.stimobile.com by clicking here.
    2. Select PHONES.
    3. Click on the image of your STi handset.
    4. Click on MORE INFORMATION.
    5. Click USER GUIDE.

    In order to view the user guide, you will need to have Adobe Reader installed. If you do not have Adobe Reader, simply go to www.adobe.com and install the reader.

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II. Service

  1. What are STi Mobile's Rate Plans?
  2. What happens if I do not talk for a whole minute?
  3. How much does it cost to call information (411)?
  4. Do you charge an activation fee?
  5. Why might I experience dropped calls?
  6. How do I activate my STi Mobile phone?
  7. Will I be charged when I replace my STi Mobile handset but keep my STi Mobile number?
  8. Do minutes expire?
  9. Can I choose my number?
  10. Will I be charged for incoming calls?
  11. Will STi Mobile charge me for roaming?
  12. Will my phone work outside of the United States?
  13. How can I remove the usage minutes announcement from my phone?
  14. Will I be charged to port my phone number?
  15. Will I be able to make emergency calls with a zero account balance?
  16. I'm switching from another company, can I keep my number?
  17. Can I switch between rate plans?
  18. How do I get Technical Support?


  1. What are STi Mobile's Rate Plans?

    Easy 8.9 Plan offers a flat rate 8.9¢ per minute including nights & weekends with a 9¢ a day fee, plus free unlimited international calling to select destinations. Minutes do not expire.

    Easy 7.9 Plan offers a flat rate 7.9¢ per minute including nights & weekends with a 25¢ a day fee, plus free unlimited international calling to select destinations. Minutes do not expire.

    Xtra Talk 7pm Plan offers unlimited nights and weekends for $29.99 per month. Peak minutes are 15¢ per minute. Minutes do not expire.

    Nights are from 7:00pm to 6:59am.

    Xtra Talk 9pm Plan offers unlimited nights and weekends for $24.99 per month. Peak minutes are 20¢ per minute. Minutes do not expire.

    Nights are from 9:00pm to 6:59am.

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  2. What happens if I do not talk for a whole minute?

    Call time is rounded up to the minute.

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  3. How much does it cost to call information (411)?

    You will be charged $.79 plus the air time.

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  4. Do you charge an activation fee?

    There are no activation fees on new plans.

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  5. Why might I experience dropped calls?

    A dropped call may occur in the following situations:

    • When a signal is interrupted by an obstruction, such as a building or tunnel.
    • When a signal is transferred from one tower to another.
    • When you are trying to make a call during high usage time.
    • When you are outside the STi Mobile Coverage Area.

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  6. How do I activate my STi Mobile phone?

    Just call STi Mobile at 1.800.784.6099 from your regular phone line. You will be walked through the steps of activating and programming your new STi Mobile phone. An Activation Specialist will provide you with a set of codes to be entered on your STi Mobile key pad. Please feel free to activate your phone by clicking here.

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  7. Will I be charged when I replace my STi Mobile handset but keep my STi Mobile number?

    Not on current plans.

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  8. Do minutes expire?

    If you chooseEasy 8.9 Plan or Easy 7.9 Plan, your minutes will not expire. However, if your balance is $0.00 for 14 consecutive days your account will be deactivated.

    If you choose Xtra Talk 7pm Plan or Xtra Talk 9pm Plan, you must replenish your account with either $29.99 or $24.99 in order to remain active.  Also, unused anytime minutes will not roll over from month to month.

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  9. Can I choose my number?

    No you cannot, numbers are assigned based on the zip code and address you provide.

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  10. Will I be charged for incoming calls?

    You will be charged for all incoming calls.

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  11. Will STi Mobile charge me for roaming?

    STi Mobile does not charge customers for roaming. If you are in areas of low signal or no signal, your phone may indicate that it is roaming (looking for service from any available carrier).
    You may not be able to make calls in these instances and there will be no roaming charges.

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  12. Will my phone work outside of the United States?

    STi Mobile phones are operational within the United States.

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  13. How can I remove the usage minutes announcement from my phone?

    You will only hear a balance announcement on international calls and this feature cannot be removed.

    To check the balance on your account, dial *555 and press [TALK].  There is no charge for this call.

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  14. Will I be charged to port my phone number?

    There is no fee for porting phone numbers.

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  15. Will I be able to make emergency calls with a zero account balance?

    Emergency calls can be made even when your account balance reaches zero and you have no credit left on your phone. To place an emergency call, dial 911. You will be connected to the nearest dispatch center.

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  16. I'm switching from another company, can I keep my number?

    Yes, if your number is eligible. All phone numbers are assigned to a local geographic area. Check your number's eligibility by calling us at 1-800-784-6099. The local geographic area with which your number is associated must be an area where STi Mobile currently provides service. Initially, numbers that are assigned to local geographic areas outside the 100 largest markets may not be eligible to be ported.

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  17. Can I switch between rate plans?

    Yes, you can switch as long as your account is active. All funds at time of switch will be made available for use with the new plan. There is no charge to switch between Plans.

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  18. How do I get Technical Support?

    Need answers or help? Email technical support at support@STiMobile.com with your questions and we will respond within 24 hours.

    If you are a current customer, please include your STi Mobile phone number(s) and a contact number where you can be reached during the day and a description of the problem or issue.

    If you are new to STi Mobile and have questions prior to making a decision on using our service, please let us know and we'll respond within 24 hours.

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III. Switch to STi Mobile (Number Portability)

  1. What is local number portability?
  2. How do I know if my current number is eligible to be ported?
  3. Could my business port landline numbers to our wireless phones?
  4. Should I cancel my existing service before porting?
  5. Will STi Mobile charge me any fees for porting my number?
  6. Will I need a new phone?
  7. How long will it take to port my number?
  8. Can I switch a telephone number from a disconnected or suspended line?
  9. If the transfer takes more than one day, will I still be responsible for paying my current provider for services?
  10. Could I port my landline number to my wireless phone number?
  11. If I have an active contract with my carrier can I still port my number?


  1. What is local number portability?

    Local number portability or LNP is the ability to transfer your wireless phone number from one carrier to another. It means that you no longer have to get a NEW number when you change carriers. If you stay within the same geographic area you get to keep the same number.

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  2. How do I know if my current number is eligible to be ported?

    All phone numbers are assigned to a local geographic area. Check your number's eligibility by calling us at 1-800-784-6099. The local geographic area with which your number is associated must be an area where STi Mobile currently provides service.

    Initially, numbers that are assigned to local geographic areas outside the 100 largest markets may not be eligible to be ported.

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  3. Could my business port landline numbers to our wireless phones?

    Yes! Since November 24th, 2003 consumers in the nation's 100 largest markets began to port landline numbers to wireless carriers. This process may take longer than porting numbers between wireless carriers, but we intend to work with landline carriers to make it as smooth as possible for consumers.

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  4. Should I cancel my existing service before porting?

    No. You should not cancel your existing account. If you cancel your service prior to the completion of your number porting, it may prevent you from keeping your number. Please note: You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account. Once the number has been approved for transfer, the old number and account will automatically be deactivated.

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  5. Will STi Mobile charge me any fees for porting my number?

    No, STi Mobile does not charge fees for porting numbers to our service, and we do not charge fees to customers who port their numbers to other service providers. Other service providers may impose fees for porting to or from their services.

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  6. Will I need a new phone?

    In order to switch to STi Mobile you will need a STi Mobile phone. Go to Shop Phones.

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  7. How long will it take to port my number?

    Porting from wireless to wireless should take no more than three to twenty-four hours, but could take longer. Porting a landline to wireless could take up to 4 days, but may take longer. Actual processing time will vary depending on the complexity of your order and your old service provider. As a result, it can affect your ability to receive calls and the phone or features you've come to rely on may not always work during the porting process.

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  8. Can I switch a telephone number from a disconnected or suspended line?

    No. The number you are porting to STi Mobile must be from an active service. Only active, non-disconnected numbers can be transferred.

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  9. If the transfer takes more than one day, will I still be responsible for paying my current provider for services?

    Yes. You will be responsible for paying all applicable fees to your current wireless service provider until your number is ported. If your contract with your current wireless service provider has not expired you may be subject to early termination fees. Generally, porting will only take a few hours.

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  10. Could I port my landline number to my wireless phone number?

    Yes! Since November 24th, 2003 consumers in the nation's 100 largest markets began to port landlines numbers to wireless carriers. This process may take longer than porting numbers between wireless carriers, but we intend to work with landline carriers to make it as smooth as possible for consumers.

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  11. If I have an active contract with my carrier can I still port my number?

    Yes, you can still port your number; however, you are required to pay whatever fees are outstanding to your old carrier.

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IV. Features

  1. Can I send pictures to other STi Mobile users?
  2. Who can send pictures to my STi Mobile phone?


  1. Can I send pictures to other STi Mobile users?

    Yes, as long as your account remains active.

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  2. Who can send pictures to my STi Mobile phone?

    Anyone with picture messaging capabilities on their phone.

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V. Recharge Cards

  1. How often do I need to recharge my phone?
  2. Does my recharge card have an expiration or due date?
  3. What is your return policy?
  4. Do you offer a guarantee?
  5. How do I recharge my handset with a recharge card?
  6. How do I recharge my handset with a recharge card from Staples, Comp USA or Ralph's?
  7. How do I recharge my handset with a PIN purchased through the STi Mobile website?
  8. In what denominations are your recharge cards available?
  9. How many minutes does each denomination provide?
  10. How do I check the balance and minutes on my phone?
  11. Where can I purchase STi Mobile recharge cards?


  1. How often do I need to recharge my phone?

    For Easy 8.9 Plan and Easy 7.9 Plan you will need to recharge your phone before your balance goes to $0.00.

    For customers on Xtra Talk 7pm and Xtra Talk 9pm, starting from the day you activated the phone, you must replenish your account every 30 days with either $29.99 or $24.99. This covers your monthly fee for your unlimited night and weekend calls and your 100 Peak minutes.  You will need additional funds to cover International calls, Directory Assistance, Voice Mail retrievals, Web Access fees, Text messaging and Picture mail. Therefore plan on recharging every month with additional funds.

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  2. Does my recharge card have an expiration or due date?

    With STi Mobile, there is no expiration on recharge cards.

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  3. What is your return policy?

    Because STi Mobile recharge cards are active immediately upon purchase, and cannot be cancelled, STi Mobile cannot accept returns. Please view our guarantee, for other remedies if you are having trouble with a recharge card.

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  4. Do you offer a guarantee?

    We want you to shop at STi Mobile with confidence and be totally satisfied with your purchase. In the unusual event of defect or failure of recharge cards sold by STi Mobile, a prompt solution can be found by calling customer service at 1-800-784-3277.

    By removing the scratch off coating and activating service, you agree to be bound by the STi Mobile Terms and Conditions. STi Mobile is not responsible for lost or stolen cards. Recharge cards, Instant Recharges and Auto Top-ups are Non-refundable. No redemption value or cash refunds.

    STi Mobile's liability will not exceed the purchase price of its defective products. STi Mobile makes no warranty of its products with respect to incidental, consequential, or other damages.

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  5. How do I recharge my handset with a recharge card?

    If you have an STi Mobile Card (11-Digit PIN number) follow these instructions:

    1. Scratch off covered area to get your recharge card PIN number.
    2. Dial *555 and press [TALK] from your STi Mobile phone and follow the voice prompts.
    3. After recharging, your account balance will be increased by the amount of your recharge.
    4. If your account had a negative balance because you used up more minutes than you had, your new balance will be the amount you recharged less your negative balance.

    If you have an STi Mobile Fastcard (10-Digit PIN Number) follow these instructions:

    1. Scratch off covered area to get your recharge card PIN number.
    2. From either your STi Mobile handset or any other mobile or landline, dial 800-571-1978 (not accessible from payphones) and follow the voice prompts to recharge your account.

    Contact our Customer Service if you need help recharging your account by calling 800-784-6099.

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  6. How do I recharge my handset with a recharge card from Staples, Comp USA or Ralph's?

    1. Dial 1-800-571-1978. Not accessible from payphones.
    2. When prompted, enter your 10-digit STi Mobile phone number.
    3. Enter the FastcardT PIN when prompted (scratch gray box).

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  7. How do I recharge my handset with a PIN purchased through the STi Mobile website?

    1. Purchase PIN online. A pop-up and an e-mail will be sent with your PIN number.
    2. Dial *555 [send] from your STi Mobile phone and enter your PIN when prompted.

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  8. In what denominations are your recharge cards available?

    Our recharge cards are available in denominations of $10, $25, $50 and $100. All sales are in US Dollars.

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  9. How many minutes does each denomination provide?

    The number of minutes available for each denomination ($10, $25, etc.) is determined by the type of call domestic/international and STi Mobile service plan. Rate to the country you are calling can be found at www.stimobile.com.

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  10. How do I check the balance and minutes on my phone?

    Dial *555 to check your time and balance remaining.

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  11. Where can I purchase STi Mobile recharge cards?

    You can purchase a recharge card at participating Locations or Online.

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VI. Security

  1. What is your privacy policy?
  2. Why do I need to register an account?
  3. How can you offer these protections?
  4. What if I am still uncomfortable?
  5. How do I know that my transaction is secure?
  6. Is the information I provide during registration secure?
  7. What are cookies?
  8. Why do sites use cookies?
  9. How do cookies affect my privacy?
  10. Who can read cookies?
  11. Are cookies potentially dangerous?


  1. What is your privacy policy?

    STi Mobile does not rent, sell or otherwise share with others the information you provide us. We may send an occasional e-mail to you about STi Mobile products.

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  2. Why do I need to register an account?

    We understand the reluctance to register your user information with us. However, doing so is necessary for us to provide you with the best service. Our instant-pin delivery can only work efficiently when delivering to registered users.

    Having a registered username and password, for instance, allows our system to deliver your PINs to different email addresses when you specify, without requiring additional information or a verification call from our staff. Likewise, it allows you to purchase from multiple locations, or to use different credit cards, without being flagged by our system as a potentially fraudulent order.

    Registering a username and password enables us to both deliver instantly and protect you and us against predatory internet thieves. Your information will never be sold or abused. The information you provide is used by our staff to verify the authenticity of your purchase and, on occasion, to deliver important news and special offers relating to our products.

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  3. How can you offer these protections?

    We maintain a vigorous consumer protection policy to fight fraudulent credit card users.

    Our transactions are encrypted using Secure Socket Layer (SSL), the industry standard in e-commerce protection.

    All attempts at fraud will be reported to the appropriate enforcement agency and STi Mobile makes available its own private investigation service to aid the state police and Attorneys General in their pursuit of credit card thieves.

    Lastly, STi Mobile staff is called upon to manually inspect and verify all first-time orders or orders that meet typical fraud profiles.

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  4. What if I am still uncomfortable?

    STi Mobile website features a list of all locations where our cards are sold nationwide. Click on the sites Retailers link.

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  5. How do I know that my transaction is secure?

    STi Mobile guarantees that every transaction you make while shopping at our site is 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at STi Mobile.

    Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, STi Mobile will cover the entire liability for you, up to the full $50.00. STi Mobile will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at STi Mobile while using the secure server. You must notify STi Mobile of the fraud within 60 days of the charge.

    To be eligible for this guarantee, in the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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  6. Is the information I provide during registration secure?

    Yes. The data is encrypted by your web browser before transport and is stored in a secure database for our internal use only.

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  7. What are cookies?

    HTTP cookies are small pieces of data sent by a web server to your browser which then stores them on the hard drive of your computer.

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  8. Why do sites use cookies?

    Cookies allow information to be preserved during your visit to a site or even between visits. This makes it possible for web sites to "remember" the items in your shopping cart or your configuration preferences for example.

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  9. How do cookies affect my privacy?

    Cookies can be used to associate your computer with any information you have provided to the web site issuing the cookie. It is therefore very important that you trust a web site before sending any personal data to it via web forms. To earn your trust, we have implemented the P3P privacy specification on our site.

    P3P provides a standardized way of declaring what information is collected from site visitors, how it is used, and how it is tracked. Cookies are covered by the P3P specifications. You can read our full P3P privacy policy online.

    P3P also includes provision for an XML data file policy that your browser can read before you accept a cookie. The data in this file is used by many of the more advanced browsers to warn you when the web site's policy does not conform to your security preferences. (Browsers generally include a security preference interface, complete with sensible default preferences.)

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  10. Who can read cookies?

    The cookie protocol specifies that cookies are only transmitted to the web site that issued them in the first place. For example, the cookies issued by our site can be read only by us (and you of course).

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  11. Are cookies potentially dangerous?

    The cookies issued by our site are no more dangerous than the site itself; not dangerous at all. Since they can only be read by your browser and our web server, you should attach the same level of trust to our cookies as you do to our site. (So-called "third-party" cookies can be employed unscrupulously. We do not use third-party cookies. If you are concerned about third-party cookies, you can configure the latest versions of most major browsers to block them.)

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VII. Online Order

  1. How do I contact STi Mobile about my online recharge PIN order?
  2. How do I contact STi Mobile about my online handset order?


  1. How do I contact STi Mobile about my online recharge PIN order?

    For questions about PIN Delivery (did not receive PIN via email), Order Status, Credit Card, or
    Website related issues encountered while ordering online, send email to inquiry@stimobile.com or call toll free 1-800-483-3805.

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  2. How do I contact STi Mobile about my online handset order?

    For questions about the status of your STi Mobile handset purchase call toll free 1-800-499-4784.

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VIII. Text Messaging

  1. How do I send a message to a wireless phone number - STi Mobile or otherwise?
  2. How do I send a message to an email address?
  3. How do I reply to a message?
  4. How do I forward a message?
  5. What is the longest text message I can send and receive?
  6. What happens with messages in the Outbox?
  7. What happens if I try to send a message, but it can't be sent?
  8. How do I send a single text message to multiple recipients?
  9. When I send a message, can I get the number or email address from my contact list?
  10. How much does text messaging cost?
  11. How much does picture messaging and web browsing cost?
  12. How much does web service cost?

  1. How do I send a message to a wireless phone number - STi Mobile or otherwise?

    Select Messages/Messaging from your phone's Main Menu. Then select Send Message/Send Text. Select a phone number or email address from one of your contacts, or enter a new address in the [Send To] field. Type in your message, and hit Next/Send.

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  2. How do I send a message to an email address?

    Select an email address from one of your contacts, or enter a new email address in the [Send To] field. To enter the "@" symbol, hit Options and select Symbols. Once you have entered the email address, hit OK/Next. Then, enter the message and hit Next/Send.

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  3. How do I reply to a message?

    Open the message and hit Reply. Type your message and then select Next/Send.

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  4. How do I forward a message?

    Open a message from within your Inbox, select options or menu, and hit OK. Choose an address from one of your contacts, or enter a new address. You may add additional text to the message you're forwarding. When you are done, hit Send.

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  5. What is the longest text message I can send and receive?

    You can send and receive text messages up to 160 characters long. This may vary, depending upon handset type.

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  6. What happens with messages in the Outbox?

    Messages in your Outbox are queued and sent periodically until either you delete them or until they are successfully sent.

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  7. What happens if I try to send a message, but it can't be sent?

    You will receive an error message i.e. Network not responding, please try again. You then have the option to resend the message. If you decide you do not want to send the message, go to the Text Outbox from the Message menu, find the message, and delete it.

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  8. How do I send a single text message to multiple recipients?

    Enter multiple addresses - phone number or email address - in your phone's [Send To] field one at a time. The text message will go to each recipient and you'll be charged for every address entered.

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  9. When I send a message, can I get the number or email address from my contact list?

    Yes. Select Messages/Messaging from your phone's Main Menu. Then select Send New/Send Text and hit the Contacts button. Scroll through your contacts to find the one you want, and hit OK. Here, you can choose the contact's mobile phone number or email address. Highlight the one you want, and hit OK.

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  10. How much does text messaging cost?

    STi Mobile only charges 5¢ per incoming and outgoing message.

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  11. How much does picture messaging and web browsing cost?

    STi Mobile only charges 29¢ per day.

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  12. How much does web service cost?

    STi Mobile only charges 19¢ per day.

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IX. Voicemail

  1. How do I set up my voicemail?
  2. What if I forget my pass code?
  3. How can I change my pass code?
  4. Can I change the number of rings before a call rolls to voicemail?
  5. How do I retrieve messages from my STi Mobile phone?
  6. What are the features of my voicemail?
  7. Can I retrieve voicemail messages from any touch-tone phone?
  8. Why do my incoming calls go directly to voicemail?


  1. How do I set up my voicemail?

    Using your STi Mobile phone, follow these steps (airtime charges will apply):

    • Press and hold the envelope key on your STi Mobile phone until the display reads "Calling Voicemail".
    • Create your own personal pass code of 4-10 digits.
    • Record your name (you have 10 seconds to record your name).
    • Record a personal greeting or select the standard greeting (you have 30 seconds to record a personal greeting).
    • Turn One-Touch Access on or off. When turned on, you don't have to enter your pass code when calling voicemail from your STi Mobile phone while in the STi Mobile Coverage Area.

    Note: You must complete all of the above steps during a single call, or you will need to repeat all the steps the next time you call in to STi Mobile Voicemail.  Steps vary depending upon handset model.  Please refer to your handset user guide for instructions on accessing voicemail and setting up One-Touch Access.

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  2. What if I forget my pass code?

    If you are trying to access your voicemail from any phone other than your STi Mobile phone and have forgotten your pass code, you have two options:

    • If One-Touch Access is on, you can use your STi Mobile phone to reset the pass code. Press and hold the envelope key, press 3 for personal options, and then press 2 for administrative options. Press 4 to change the pass code.
    • If One-Touch Access is off, you will need to contact STi Mobile's Customer Service at 800-784-3277 to reset your voicemail. Note: All messages will be lost and you will need to set up your voicemail again.

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  3. How can I change my pass code?

    From your STi mobile phone press and hold the envelope key to call your voicemail. After the voice prompt sounds press 3 for personal options, press 2 for administrative options, and then press 4 to change pass code. You will be asked to enter a 4-10 digit pass code. After you enter the pass code, the voicemail system will repeat it and ask you to verify.

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  4. Can I change the number of rings before a call rolls to voicemail?

    The ring cycle (time elapsed until voicemail answers a call) is 23 seconds. The ring cycle cannot be changed.

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  5. How do I retrieve messages from my STi Mobile phone?

    If you are in the STi Mobile Coverage Area, follow these steps:

    • Press and hold the envelope key on your STi Mobile phone until the phone indicates "Calling Voicemail".
    • Enter your pass code. (If One-Touch Access is turned on, you can skip this step).
    • Listen to your messages, then save or erase them.

    If you are out of your STi Mobile Coverage Area, follow these steps:

    • Dial your STi Mobile number from a phone other than your STi Mobile phone.
    • When you hear your voicemail greeting, press * (star key).
    • Enter your pass code.
    • Listen to your messages, then save or erase them.

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  6. What are the features of my voicemail?

    STi Mobile Voicemail has many features:

    • Mailbox Capacity: When you access your voicemail, the system tells you how many new and saved messages you have. Your voicemail box can hold a total of 30 messages. New messages are retained for 20 days. If you do not save a new message within 20 days, it is deleted automatically. Saved messages are retained for 30 days. If you do not delete a saved message within 30 days, it is deleted automatically. If your mailbox is full, you will hear a "mailbox full" message when you access your voicemail. Callers trying to leave a voicemail will receive the same message and be unable to leave a voicemail until you erase some messages.
    • Numeric Paging: Callers who reach your STi Mobile Voicemail can send you a numeric page instead of a voice message. The numeric page shows as a text message on your STi Mobile phone.
    • Urgent Messages: When leaving a message on your STi Mobile Voicemail, a caller can press #1 after recording the message to mark it urgent. Urgent messages show up first in your STi Mobile Voicemail box.
    • Getting a Fast Busy Signal: If you get a fast busy signal when trying to access your voicemail, it simply means that all voicemail channels in your area are busy and that you need to try again later. Likewise, if a caller tries to leave you a voicemail message and gets a fast busy signal, they will be unable to leave you a message and will have to try the call later.

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  7. Can I retrieve voicemail messages from any touch-tone phone?

    Yes, in order to retrieve messages from a touch-tone phone other than your STi Mobile phone:

    • Dial your STi Mobile phone Number and wait for the call to roll to voicemail.
    • Once your voicemail greeting begins, press * (star key).
    • Enter your pass code. Listen to your messages, then save or erase them.

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  8. Why do my incoming calls go directly to voicemail?

    A call may go directly to voicemail if:

    • If you are on a call on your STi Mobile phone, an incoming call may go directly to voicemail.
    • If your STi Mobile phone is turned off
    • You have traveled outside of the STi Mobile Coverage Area.
    • A radio signal has been interrupted by a tunnel, building, or other environmental factor.
    • You are calling during a high usage time period and the tower is not able to complete additional calls.

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X. About STi Mobile

  1. What is so special about STi Mobile?
  2. Why go prepaid?
  3. How can STi Mobile meet my wireless needs?

 

  1. What is so special about STi Mobile?

    STi Mobile is a pay-as-you-go prepaid wireless phone service. With STi Mobile, there are NO contracts, NO credit checks, NO monthly bills and NO deposits!

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  2. Why go prepaid?
    • You want a wireless phone but would like to budget your usage.
    • You want a phone for safety without the monthly bill or long-term contract.
    • You don't like the hassle of a credit check.
    • You want a phone for your children, but want to control their usage.

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  3. How can STi Mobile meet my wireless needs?

    STi Mobile offers nationwide coverage, low per-minute rates for nationwide and international dialing. STi Mobile is a simple and convenient wireless service.

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